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Just the facts

We’re interested in the truth. Our primary goal is to help insurance carriers settle their HVAC claims based on the facts…and only the facts. Most of our customers share this goal too, and if they can save a little money along the way, and be an active participant in the broader mission of fighting fraud, that’s icing on the cake.

About HVAC Investigators

The heritage of HVAC Investigators is simple; we recognized the need for specialized investigation of HVAC equipment for insurance carriers.  Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and accounting for like-kind-and-quality.  We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims.

In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims.  Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations.  HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive.

HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims.  In doing so, we fight fraud and bring the insured back to pre-loss condition.

What Makes us Different

Our sharp focus on responsive customer service, streamlined claims, and field data technology, result in 60% faster turnaround times. Every member of our team plays an objective role in the claims process, and is committed to providing accurate, fast and fair findings.

Our Support Team

Our HVACi operations team provides email and phone support 24/7, 365 days a year.  We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently.  Most important of all, we’re easy to work with!

Our Certified Technicians

HVACi’s technicians are the foundation to our industry-leading service.  Our rigorous selection process takes into account field experience, technical certifications, state licensing and an exhaustive background check.  Once on board, our specialists are held accountable for keeping their diagnosis skills sharp and up-to-date through continuing education programs.

Hear What Our Clients Have To Say

“Just want to say thanks for doing a GREAT Job on this assignment. This was a very fast response time by HVACi! On behalf of our insured and company thanks for your speed of service and professionalism.”

WILL – Property Adjuster, MISSISSIPPI

“I am so glad we found you and your company. You have allowed us to deal fairly with our policyholders and pay only what is legitimately owed. You truly have made a great difference for us.”

MICHAEL – Claims Adjuster, VIRGINIA

"Since utilizing the services of HVACi, the claims process has been fair, clear, concise, and easy due to the professionalism of every member of the HVACi team."


"Thank you so much. The service is fast and I am impressed. This our my first loss with your company and I look forward to using you again!"

SHARON – Claims Manager, TEXAS

"I love working with you guys. It's great to have all the info that I need in your report to be able to shoot down local contractors that submit crazy bids. I explain your findings to the homeowner and typically there aren't any follow-up questions (or bids)."

NANCY – Field Adjuster, GEORGIA