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Just the facts

We’re interested in the truth. Our primary goal is to help insurance carriers settle their HVAC claims based on the facts…and only the facts. Most of our customers share this goal too, and if they can save a little money along the way, and be an active participant in the broader mission of fighting fraud, that’s icing on the cake.

About HVAC Investigators

The heritage of HVAC Investigators is simple; we recognized the need for specialized investigation of HVAC equipment for insurance carriers.  Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and accounting for like-kind-and-quality.  We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims.

In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims.  Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations.  HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive.

HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims.  In doing so, we fight fraud and bring the insured back to pre-loss condition.

What Makes us Different

Our sharp focus on responsive customer service, streamlined claims, and field data technology, result in 60% faster turnaround times. Every member of our team plays an objective role in the claims process, and is committed to providing accurate, fast and fair findings.

Our Support Team

Our HVACi operations team provides email and phone support 24/7, 365 days a year.  We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently.  Most important of all, we’re easy to work with!

Our Certified Technicians

HVACi’s technicians are the foundation to our industry-leading service.  Our rigorous selection process takes into account field experience, technical certifications, state licensing and an exhaustive background check.  Once on board, our specialists are held accountable for keeping their diagnosis skills sharp and up-to-date through continuing education programs.

Hear What Our Clients Have To Say

"The details of the reports are awesome.  I could not be happier with the service that HVACi provides."

RICHARD – Property Adjuster, ILLINOIS

“I am so glad we found you and your company. You have allowed us to deal fairly with our policyholders and pay only what is legitimately owed. You truly have made a great difference for us.”

MICHAEL – Claims Adjuster, VIRGINIA

"Your turnaround time is truly amazing.  There are NO vendors or experts that deliver the service/turnaround time HVACi does.  Thank you for all of your hard work."

KEVIN – Senior Claims Adjuster, FLORIDA

"The turnaround time was exceptional, especially with having to do an on-site inspection.  Thank you for your prompt and thorough services."

BRENDA – Commercial Claims, COLORADO

"I always enjoy working with everyone at HVACi - the turnaround time, the customer service, and the quality are all excellent.  Thank you!"

ERIN – Claims Representative, TEXAS