• We do not sell customer information.
  • We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
  • We afford our prospective and former customers the same protections as existing customers with respect to the use of personal information.


We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service on a periodic basis. We may collect and maintain several types of customer information needed for these purposes, such as those below.

Types of information we may collect and how we gather it:

  • From you; on applications for our claims, or on other contact forms, through telephone or in-person interviews, your HVACi representative
  • From your visits to hvacinvestigators.com, use of our mobile sites and applications, use of our adjuster portal, and your interactions with our online advertisements
  • From your transactions or experiences with us; such as your payment history and claim records



We want to make you aware of how we use Internet cookies and analytical tools to enhance your experience when visiting hvacinvestigators.com® or using our mobile and social media applications. Cookies are files we place in your computer’s browser to store your HVACi online preferences. Web analytics provide non-personally identifiable statistical information about how visitors interact with our website and applications. Our mobile and social media applications may also collect non-personally identifiable demographic information (such as age, sex, and city/state location) about the users of each application. Prior to installation of any application, you will see a statement describing what information is collected from your use of that particular application.

We use cookies, analytics, and other technologies to help us track visits to our website and record downloads and uses of our applications. This information may be used to manage and customize our content, layout, applications, and services in order to improve our site, enhance your overall customer experience, and provide tailored messages to you.

By themselves, cookies and web analytics do not tell us your e-mail address or other personally identifiable information. They do not identify you by name or address unless you have provided us with such information (over the internet or in some other communication). Cookies and analytics do help us to:

  • Analyze how customers use our website and applications.
  • Develop new services to improve our online content.
  • Analyze our marketing campaigns.
  • Know how many visitors have seen or clicked on our ads.

If you disable cookies by changing the setting on your browser, the site will not recall your preferences and you will not be able to access a customized default home page view of our website. In addition, rejecting cookies may prevent you from using certain functions and you
may have to repeatedly enter information to take advantage of services or promotions.

However, if you do not want to allow websites to install cookies in your browser, you should adjust your browser settings to block cookies.

Each of the sites we use to advertise and from which we collect data should post a privacy statement that fully describes the advertising and data collection activities of that site. However, we cannot be assured that all sites provide such guidance. We recommend that you check
the privacy policy of any website before you provide any personally identifiable information.



The privacy of our customers has always been important to HVACi. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. In addition, we regularly review our policies and practices, monitor our computer networks, and test the strength of our security. Taking these steps helps us to ensure the safety of our customer information.


©Copyright, HVAC Investigators LLC, 2013
Home Offices: Charlotte, NC 28211

© Copyright 2017 HVAC Investigators, All Rights Reserved.
All diagnosis is provided in compliance with specific state laws, using licensed contractors where required.