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Privacy Policy

We value you as a customer and we know how much privacy means to you. You will have the opportunity to review our policies for collecting, using, securing, and sharing information the first time we do business with you and every year you are a HVAC Investigators (HVACi) customer.

 

OUR PRIVACY PRINCIPLES

INFORMATION WE MAY COLLECT

We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service on a periodic basis. We may collect and maintain several types of customer information needed for these purposes, such as those below.

Types of information we may collect and how we gather it:

 

INFORMATION FOR INTERNET, MOBILE, PORTAL USERS

We want to make you aware of how we use Internet cookies and analytical tools to enhance your experience when visiting hvacinvestigators.com® or using our mobile and social media applications. Cookies are files we place in your computer’s browser to store your HVACi online preferences. Web analytics provide non-personally identifiable statistical information about how visitors interact with our website and applications. Our mobile and social media applications may also collect non-personally identifiable demographic information (such as age, sex, and city/state location) about the users of each application. Prior to installation of any application, you will see a statement describing what information is collected from your use of that particular application.

We use cookies, analytics, and other technologies to help us track visits to our website and record downloads and uses of our applications. This information may be used to manage and customize our content, layout, applications, and services in order to improve our site, enhance your overall customer experience, and provide tailored messages to you.

By themselves, cookies and web analytics do not tell us your e-mail address or other personally identifiable information. They do not identify you by name or address unless you have provided us with such information (over the internet or in some other communication). Cookies and analytics do help us to:

If you disable cookies by changing the setting on your browser, the site will not recall your preferences and you will not be able to access a customized default home page view of our website. In addition, rejecting cookies may prevent you from using certain functions and you
may have to repeatedly enter information to take advantage of services or promotions.

However, if you do not want to allow websites to install cookies in your browser, you should adjust your browser settings to block cookies.

Each of the sites we use to advertise and from which we collect data should post a privacy statement that fully describes the advertising and data collection activities of that site. However, we cannot be assured that all sites provide such guidance. We recommend that you check
the privacy policy of any website before you provide any personally identifiable information.

HVACi PROTECTS CUSTOMER INFORMATION

The privacy of our customers has always been important to HVACi. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. In addition, we regularly review our policies and practices, monitor our computer networks, and test the strength of our security. Taking these steps helps us to ensure the safety of our customer information.

©Copyright, HVAC Investigators LLC, 2013
Home Offices: Charlotte, NC 28211

Hear What Our Clients Have To Say

“Just want to say thanks for doing a GREAT Job on this assignment. This was a very fast response time by HVACi! On behalf of our insured and company thanks for your speed of service and professionalism.”

WILL – Property Adjuster, MISSISSIPPI

“I am so glad we found you and your company. You have allowed us to deal fairly with our policyholders and pay only what is legitimately owed. You truly have made a great difference for us.”

MICHAEL – Claims Adjuster, VIRGINIA

"Since utilizing the services of HVACi, the claims process has been fair, clear, concise, and easy due to the professionalism of every member of the HVACi team."

SCOTT – Adjuster, TENNESSEE

"Thank you so much. The service is fast and I am impressed. This our my first loss with your company and I look forward to using you again!"

SHARON – Claims Manager, TEXAS

"I love working with you guys. It's great to have all the info that I need in your report to be able to shoot down local contractors that submit crazy bids. I explain your findings to the homeowner and typically there aren't any follow-up questions (or bids)."

NANCY – Field Adjuster, GEORGIA