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Cause of Damage

Our experienced technicians thoroughly discern the more common types of damage to an HVAC or Refrigeration unit such as lightning, hail, theft/vandalism, water, fire/smoke, wear and tear and surge, as well as the more unique cases.
Lightning Damage


Lightning damage to HVAC Systems is one of the most commonly stated causes of damage for HVAC Claims.  In fact, nearly 41% of all HVAC systems inspected by HVACi in 2012 were claimed to have been caused by lightning.  After inspection of these systems, only 19% were found to have been truly damaged by lightning.

Hail Damage


Hail damage to HVAC Systems condenser coil fins, exposed copper line-sets, and system casing are very commonly submitted types of damages.  Various repair techniques are available to address these types of damages, including combing the condenser coil fins and replacement of the outdoor condenser coil per industry best practices.  Over 52% of hail damaged systems were found to be repairable by combing the condenser coil fins in 2012.



Theft and vandalism claims are more rampant than ever in the HVAC Claims industry. Theft of copper line-sets, condenser coils and associated components are an everyday occurrence to both residential and commercial systems around the country.  And yet, last year, only 21% of all theft damage systems required a full system replacement after an HVACi on-site evaluation.

Water Damage


HVACi technicians inspect water damaged HVAC and refrigeration systems, including damage to system electrical components and subsequent rust damage causing equipment failure.

Water Damage


Fire damage to HVAC Systems indoor and outdoor components represented 4% of all systems inspected last year.  HVACi technicians maintain the skillset to make appropriate repair/replacement recommendations to bring insured’s HVAC Systems to normal operation or pre-loss status.

Leaking Broiler Tubes

Wear & Tear

Age related wear and tear to HVAC Systems was found to be the actual cause of damage to 24% HVAC Systems claimed following a field inspection in 2012.  And while this damage type is rarely, if ever claimed, it is very often the primary contributing factor of damage.

Surge Damage


HVACi technicians possess the technical ability to distinguish surge vs. lightning damage to electrical/electronic parts and components contained within HVAC systems.  Power surge damage is very common, and often repairable when appropriate repair techniques are performed.

Hear What Our Clients Have To Say

“I have consistently use HVAC Investigators to investigate all of my HVAC related claims. They are accurate, fast, dependable and extremely easy to work with."

BARBARA – Property Claims Manager, GA

“Just want to say thanks for doing a GREAT Job on this assignment. This was a very fast response time by HVACi! On behalf of our insured and company thanks for your speed of service and professionalism.”

WILL – Property Adjuster, MISSISSIPPI

“I am so glad we found you and your company. You have allowed us to deal fairly with our policyholders and pay only what is legitimately owed. You truly have made a great difference for us.”

MICHAEL – Claims Adjuster, VIRGINIA

"Since utilizing the services of HVACi, the claims process has been fair, clear, concise, and easy due to the professionalism of every member of the HVACi team."


"Thank you so much. The service is fast and I am impressed. This our my first loss with your company and I look forward to using you again!"

SHARON – Claims Manager, TEXAS

"I love working with you guys. It's great to have all the info that I need in your report to be able to shoot down local contractors that submit crazy bids. I explain your findings to the homeowner and typically there aren't any follow-up questions (or bids)."

NANCY – Field Adjuster, GEORGIA