Another month into 2013 is nearly in the books and with that, HVACi has come up with another way to make your experience with us simpler and even more enjoyable. Not too long ago, Domino’s Pizza engaged their customers by providing an innovative pizza delivery tracker. If you are not familiar, the pizza tracker can be viewed on their website when you place an order. It lets you know the status of your pizza while it is being created. From the time the dough is being kneaded until the delivery driver is starting their car, you can track the progress of your order and get a better idea of how their process works and when you can expect to have that delicious pie arrive at your door.
We are always looking for new and exciting ways to improve our relationships with our clients. We know you want to get the pertinent information that you need as quickly and easily as possible. We know you want to stay informed and be updated without even having to ask. That’s why we have developed a tracker of our own so that you can keep up with your HVAC claims with just a few clicks of your mouse or taps on the screen of your mobile device or tablet. Our tracking system has six phases to let you know what steps have been accomplished in the claims process and what is soon to be completed. The tracker begins once the claim has been submitted and assigned to a claims manager as we begin our scheduling process with your clients. As steps in our investigation process are concluded, those sections of the tracker turn from gray to blue. Once the entire tracker is blue, the report should be arriving in your inbox within minutes.
As HVACi continues to grow and evolve, we do so while keeping your best interests in mind. We hope this tracker will provide you with the update you are looking for. We know the end product is what matters most. We will continue to provide the fast and reliable service that you expect, while always looking for better ways to improve your experience with us. We hope you find this tracking device useful as we work diligently to conduct our investigation and relay our findings to you.