New Bilingual Claims Representatives

New Service Offering from HVACi
Announcing HVACi’s Spanish Language Services

Charlotte, North Carolina – August 5, 2014 – HVAC Investigators (HVACi) is now offering its claims assessment service for Spanish speaking policy holders. HVACi experienced an increase in Spanish speaking claim volume and put a plan into action accommodate this trend. To accomplish this goal, HVACi hired bilingual claims representatives to ensure that all claims, whether in English or Spanish, receive excellent service.

According to the 2010 Census, over 37.6 million people in the United States speak Spanish at home and more than 25% of that group speaks little to no English. Between 1980 and 2010, the number of people that speak Spanish as their first language increased by greater than 232%, as documented by the United States Census Bureau.

With over 12% of the population speaking Spanish as a first language, HVACi elected to add new claims representatives that are bilingual in both English and Spanish. According to HVACi’s Claims Operations Manager, Damon Stafford, “The addition of this service was an excellent way for us to extend our reach. We want everyone to feel comfortable with the process and receive outstanding service. The only way to achieve that is by bridging the gap and communicating with the claimant in his or her preferred language.”

“I’ve processed a substantial amount of claims in the past few weeks, where the policy holder only speaks Spanish” says Ashley Reid; one of HVACi’s Spanish speaking claims representatives. “Formerly, many carriers were using translation services to handle these claims. Now, we can overcome the language barrier without the complication of third party involvement.”

HVAC Investigators is the nation’s leading provider of objective assessments and market analysis of HVAC insurance claims. The company provides timely inspections and actionable reports to help carriers settle HVAC claims more quickly and with a higher degree of accuracy. For more information, or to submit an assignment, visit HVACinvestigators.com or call 888.407.5224.