HVAC Investigators (HVACi) is the nation’s leading provider of HVAC and refrigeration damage assessments. Its thorough investigations, swift turnaround time, and actionable reports enable insurance carriers to settle HVAC claims more quickly and with a higher degree of accuracy. After a recent examination of the traditional large loss claim process, HVACi discovered that these high exposure claims were not receiving the level of service that they warranted. To address this void, HVACi developed an investigation process specific to large loss claims. The following case study shows the impact of how these processes and procedures, along with well-equipped resources, improve how large loss HVAC claims are brought to a successful and equitable settlement.