Heating Claim Case Study
A sewage backup could have had disastrous effects for a commercial policyholder. Characteristics that affect a claim include the type of water that touched the equipment, what components in the equipment were impacted, and how long water contact was sustained. The carrier handling the claim described in this case study didn’t assume the incident caused enough damage to require a furnace and water heater replacement. The adjuster sought HVACi’s help to verify cause of loss and scope of damage before settling the claim.
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