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HVACi Regulations Case Study

HVAC Investigators (HVACi) is the nation’s leading provider of HVAC and Refrigeration damage assessments thanks to its thorough investigations, swift cycle times, and actionable reports that
enable insurance carriers to settle claims quickly and accurately. The following case study describes a residential HVAC system that stopped working. The policyholder hired a contractor who quoted nearly $7,000 for a full system replacement, based on a misunderstanding of an Environmental Protection Agency (EPA) regulation. The adjuster handling the claim contacted HVACi for an objective onsite assessment that offered a definitive cause of loss and an accurate settlement resolution. When the adjuster received pushback, HVACi also provided additional resources to explain the federal regulation and why it wasn’t applicable to the claim.

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