Scary Story: Unhappy Customer
It sounds like a good deal if your policyholder can provide the data and photographs you need to get the claim settled as quickly as possible, particularly if a global pandemic is already making your job harder. But taking those shortcuts could lead to major consequences for you and your insurance carrier.
This edition of Scary Story chronicles how one adjuster did that and wound up causing potentially dangerous risks for the policyholder, among other outcomes. Fill out the form to receive your Scary Story: Unhappy Customer case study to find out what happened and how it could have been avoided.
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