Scary Story: Unhappy Customer

Having a policyholder take pictures and provide data can be helpful when circumstances don’t allow experts to come in to conduct the evaluation. It can be problematic, however, if the policyholder isn’t asked for all the information at one time or if the adjuster doesn’t know how to interpret the images once they are obtained.

This edition of Scary Story chronicles how one adjuster put the policyholder in a potentially dangerous situation and could have caused further damages based on inaccurate recommendations. Fill out the form to receive your Scary Story: Unhappy Customer guide to find out what happened and how it could have been avoided.


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