Dedicated to helping adjusters settle their claims with HVAC systems quickly and accurately

HVAC Investigators (HVACi) is the nation’s leading provider of residential and commercial HVAC and refrigeration assessments and desktop pricing reviews, trusted to help insurance carriers settle their claims quickly and with a higher degree of accuracy. Through our innovative processes, an extensive in-field network, and comprehensive testing based on engineering best practices, we provide adjusters with just the facts. Our experts are committed to simplifying the claims process by providing actionable assessment reports that include accurate, objective cause of loss and scope of damage determinations, repair and replacement recommendations, and settlement recommendations based on market value. Our desktop reviews verify if parts and labor were priced at market value costs, confirm equipment availability, and check that any proposed replacements are of Like Kind and Quality.

We’ve also developed best practices and processes to address the unique needs of multi-system large loss claims. Our large loss team is a specialized workforce made up of subject matter experts in the fields of HVAC diagnosis, technology, claims processing, report writing, and pricing research. This expertise enables HVACi to dramatically shorten turnaround time through parallel processing and multi-step data validation.

HVACi conducts assessments for a variety of heating, ventilation, air conditioning, and refrigeration systems. Our areas of expertise include furnaces, boilers, split systems, chillers, cooling towers, package units, and more.

Check out the full list of systems we assess for residential and commercial properties.

Our comprehensive onsite assessments and desktop reviews enable adjusters to decide how to proceed with each claim confidently. Submit an assignment to experience how HVACi can enhance your claims process.

HVACi is part of the Alpine Intel suite of services. Alpine Intel is dedicated to innovation across the insurance industry to deliver actionable intelligence – helping our customers reach peak claims performance.