Seriously, Just The Facts

We’re interested in the truth. Our primary goal is to help insurance carriers settle their HVAC claims based on the facts…and only the facts. Most of our customers share this goal too, and if they can save a little money along the way, and be an active participant in the broader mission of fighting fraud, that’s icing on the cake.

The heritage of HVAC Investigators is simple; we recognized the need for the specialized investigation of HVAC equipment for insurance carriers. Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and account for like-kind-and-quality. We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims.

In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims.  Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations.  HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive.

HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims.  In doing so, we fight fraud and bring the insured back to pre-loss condition.


Our sharp focus on responsive customer service, streamlined claims, and field data technology, result in 60% faster turnaround times. Every member of our team plays an objective role in the claims process, and is committed to providing accurate, fast and fair findings.


Our HVACi operations team provides email and phone support 24/7, 365 days a year. We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently. Most important of all, we’re easy to work with!


Because claims involving HVAC systems are among the most challenging to adjust, HVACi provides HVAC education to equip property adjusters with the knowledge and confidence to settle these types of claims. Our education team provides a variety of training courses, many of which quality for CE credit, to our clients at no charge.