The heritage of HVAC Investigators is simple; we recognized the need for specialized investigation of HVAC equipment for insurance carriers. Prior to our service offering, claims for HVAC equipment were settled between carriers and their policy holders…without an investigation of the true cause of damage, potential for repairability, verification of market pricing and accounting for like-kind-and-quality. We made the conscious decision to focus exclusively on HVAC and refrigeration investigations, with the intention of closing the gap between the status-quo and a standardized process for addressing these types of claims.
In our quest to help insurance carriers better understand the cost and complexity of HVAC claims, we developed a proven methodology to take the guesswork out of these types of claims. Our detailed assessments provide insurance carriers with the ability to settle HVAC and Refrigeration claims quickly, using our objective, comprehensive and actionable recommendations. HVAC Investigator’s service allows adjusters to close pending files faster, enabling them to be more efficient and productive.
HVAC Investigators provides the skills necessary to investigate unique and complex HVAC claims and provide carriers with a way to reduce the cost of, or increase the accuracy of, HVAC claims. In doing so, we fight fraud and bring the insured back to pre-loss condition.
Our sharp focus on responsive customer service, streamlined claims, and field data technology, result in 60% faster turnaround times. Every member of our team plays an objective role in the claims process, and is committed to providing accurate, fast and fair findings.
Our HVACi operations team provides email and phone support 24/7, 365 days a year. We’re always on the case and committed to providing world-class service, quick turnaround times, and ongoing support so that you can process claims efficiently. Most important of all, we’re easy to work with!
HVACi’s technicians are the foundation to our industry-leading service. Our rigorous selection process takes into account field experience, technical certifications, state licensing and an exhaustive background check. Once on board, our specialists are held accountable for keeping their diagnosis skills sharp and up-to-date through continuing education programs.