Customer Service and a Good Policyholder Experience Go Hand in Hand

You’re still waiting for your pizza after 45 minutes despite there being only a handful of other diners. The server has barely said two words to you, and the decorative…

Adjusters, Ensure Accurate HVAC Claims Settlements By…

Settling claims fairly and accurately begins with making sure you as an adjuster have all the necessary information from the start and that it’s verified. This includes determining cause of…

Scary Story: Unhappy Customer

It sounds like a good deal if your policyholder can provide the data and photographs you need to get the claim settled as quickly as possible, particularly if a global…

When to Ask For Help

Scary Story: The Wrong Compressor

Want a scary story that could keep you up at night? Have you heard the one about an adjuster settling a claim on such incorrect information that it leads to…

Adjusters, Don’t Let Complex HVAC Systems Be Your Claim to Shame

Four Consequences That Can Occur When You Settle a Complex HVAC Claim Alone As an adjuster it’s your job to handle claims as quickly and accurately as possible. But the…

Don’t Let Improper Installations and Repairs Hide in Your HVAC Claims

An attic caught fire because the air handler was wired incorrectly. Ductwork developed microbial growth because it was re-routed improperly. Hail damaged outdoor HVAC equipment because components were missing. These…

HVACi Client Case Study

Property and casualty insurance carriers often struggle with finding ways to better control indemnity exposure. One method is to ensure claims involving HVAC equipment are handled consistently and accurately. Find…

5 Questions to Ask Before Settling HVAC Claims

HVAC claims can be among the most difficult types of claims to settle. Not only is there an urgency to settle these claims quickly due to an HVAC's system function…

Weird HVAC Claims Hall of Fame

In the claims industry, we all see our fair share of strange losses. As an adjuster, I'm sure you've seen your share of peculiar claims! HVAC losses are not different. They are…

How to Build, Integrate, and Publish Your Landing Pages

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