HVAC equipment is susceptible to many perils, including hail, wind, high voltage surge, and others. When filing claims, policyholders may misattribute the damage to the wrong cause of loss, or assume the damage is worse than it is, requesting full replacement when repair would return the equipment to pre-loss condition. Some items may even be non-damaged or were damaged by a typically non-covered peril. Claims handlers should get an expert inspection to settle claims accurately. We pulled four examples from claims where policyholders reported one cause of loss and an expert assessment proved it was something else entirely.
Fill out the form to get your copy of our This or That? Peril Guide to learn more from these examples of inaccurately reported causes of loss.