Know the Basics: Generator Claims Webinar

Wednesday, Aug. 9 at 2 PM ET

Join StrikeCheck Aug. 9 to gain more information about generator claims and the basics of portable and automatic standby generators while earning CE credit toward your adjuster licenses. Alpine Intel Technical Education Trainer Kevin Huelsman will present Know the Basics: Generator Claims Webinar as part of the Alpine Intel educational program. He’ll provide a general overview about this equipment’s operation as well as the failures that may result from a variety of frequently reported perils to make settling these claims faster and easier.

Fill out the form to attend Know the Basics: Generator Claims Webinar and learn more about:

  • The fundamentals of portable generators and automatic standby generators: overview and operation, pros and cons of each, and fuel types
  • Common failure modes stemming from lightning and high voltage surge, wind and hail, fire, and wear & tear
  • Real-life claim scenarios, including the reported cause of loss compared to what expert testing concluded

This course is eligible for CE credit for Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, Oklahoma, and Texas adjuster licenses.

Register now for this event to save your spot. If you can’t attend, you’ll still receive the webinar recording and presentation handouts after it takes place; however, previously recorded webinars are not eligible for CE credit.

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Lightning Damage to HVAC Equipment Case Study

Though rare, when lightning damages HVAC equipment, many policyholders believe their system needs a full replacement, especially when there’s evidence of smoke and soot. But that isn’t always the case.

For the property discussed in the Lightning Damage to HVAC Equipment case study, the policyholder reported damage to split system components, including ductwork and the furnace, following a direct lightning strike. Their adjuster turned to the HVACi team to confirm the cause and extent of the loss and to make repair vs. replacement recommendations.

The expert identified repairs that would return the equipment to its pre-loss condition. Fill out this form to get details of how the HVACi team met the challenges of this assignment, and how the team provides:

  • Objective professional assessments of HVAC and refrigeration equipment
  • Repair vs. replacement recommendations
  • Confirmation of market pricing if replacements are necessary
  • A quick cycle time to help you with fast and accurate claims resolution

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5 Ways Direct Lightning Can Impact HVAC Systems in Claims

Lightning losses can look extreme, like this condensing unit taken off its pad. Even then, full HVAC system replacements are unlikely.

Less than 1% of HVAC equipment that HVACi assessed last year had verified direct lightning damage as the cause of loss, according to the CCG IQ 2021 Annual Report. While other perils are more likely to have damaged policyholders’ HVAC systems, adjusters still need to take lightning into consideration in claims.

Direct lightning can impact multiple HVAC system components. The scope of damage varies between specific incidents, but lightning damage likely won’t require a claim settlement for a full replacement. Expert damage assessments are essential for more accurate claim resolutions if any of the following HVAC system components have reported lightning damage.

1. Failed Blower Motors

HVAC blower motors are fans with electric motors used to move air through the HVAC system. They are critical components because in cooling mode, blower motors move the air through the evaporator coil while refrigerant absorbs the heat from the air. In heating mode, blower motors create airflow so that heat is transferred to the air to warm a space.

It may be a surprise that direct lightning can affect this component because blower motors are attached to the furnace, which is part of the indoor equipment in a split system. These losses can occur when lightning strikes a chimney or roof and impacts the furnace cabinetry.

Don’t forget: Arc marks and other visible evidence are present to show where the lightning traveled on a property.

The arc mark shows where direct lightning affected HVAC equipment and resulted in damage to the blower motor.

2. Compromised Refrigerant

Refrigerant is essential to any split system. It evolves from gas and liquid states depending on its temperature and pressure and transfers heat to or away from a space. Lightning striking indoor or outdoor HVAC equipment can affect the refrigerant, which would cause the system to malfunction.

Lightning energized the refrigerant circuit and compromised the refrigerant, but the system could still be repaired.

Sometimes HVAC systems will be void of refrigerant after a reported lightning loss. In one claim that reflected a common scenario, the refrigerant circuit was energized with electricity as the result of a lightning strike. The electricity escaped and arced between the refrigerant piping and evaporator coil housing. In turn, the refrigerant circuit was compromised, though all other components measured within optimal range.

It’s critical to note this type of damage may result in a major repair, but even then, a full replacement is unlikely to be necessary. In this claim, the adjuster was advised that the policyholder needed a new condensing unit, evaporator coil, and copper lineset. An HVAC system expert would recommend replacement equipment that is compatible with and meets efficiency standards of the components already in place.

Refrigerant may also be affected by a failed lineset. HVAC evaluations have shown that lightning can blow a hole in the lineset, which connects indoor equipment to the outdoor condensing unit. This compromises the entire refrigerant circuit, requiring repairs.

Don’t forget: R-22 is a frequently used refrigerant type. Though virgin R-22 was banned in 2020, reclaimed R-22 can still be purchased and used in existing equipment.

3. Malfunctioning Control Boards and Other Electric Components

Lightning struck a property and caused a defrost control board, and other components, to malfunction.

Unlike high voltage surge that can only impact electric components, lightning can affect anything in its path. However, electric components are a probable target for lightning damages. Among the susceptible equipment is the defrost control board.

Though there may not be visual evidence, operational testing would prove whether the board has failed. This type of damage would likely result in a minor repair by replacing the defrost control board to return equipment to pre-loss condition.

Other common electronic components that are susceptible to lightning damage include the indoor control board, outdoor control board, and thermostat.

Don’t forget: Before settling for replacement equipment, whether an individual component or a full system, verify that the cost matches market values for the loss location.

4. Damaged Ductwork

As previously shown, lightning can travel through other non-electric items such as chimney flues and linesets. Ductwork is also susceptible to lightning damage and could be the only HVAC component affected.

Ductwork can also sustain direct lightning impacts.

In one assessment, the unit was operational as were all the internal electrical components; however, there were two failed runs of flexible ductwork. The lightning struck the loss location’s roof, and two flexible ductwork runs in the attic were damaged. All other components measured within an optimal range, and the system could be repaired.

Don’t forget: Comprehensive assessments evaluate all HVAC system equipment so that nothing is overlooked.

5. Impacted Furnace and Condensing Unit

Though lightning can affect small, individual components, it can also impact enough equipment to require a replacement furnace or condensing unit. Even then, a full HVAC system replacement is rare unless there are efficiency incompatibilities. It’s important to have equipment evaluated to know the best course of action.

Don’t forget: Objective experts will ensure only the most appropriate repairs or replacements are recommended to return equipment to pre-loss condition.

The HVACi team uses engineering best practices to thoroughly test all HVAC and Refrigeration equipment and provide recommendations for repairs and replacements. We’ll also recommend settlement costs that are in line with market values. Adjusters will receive a comprehensive report with verified cause of loss and scope of damage to reduce the risk of claims leakage.

Did your policyholder report lightning as the cause of loss for an HVAC system? Submit the claim to HVACi for accurate results.

Get Your Lightning Damage to HVAC Systems Guide

How to Handle Lightning and Surge Claims Without Guesswork Webinar Recording

Lightning is one of the most frequently reported causes of loss listed on HVAC and electronics claims – policyholders reported it for almost 20% of HVAC systems and nearly 40% of electronics in claims that HVACi and StrikeCheck handled last year. Advancement in testing tools and verification reports have made it easier for adjusters to confirm or exclude these perils before settling a claim unnecessarily.

Topics include:

  • Lightning and surge claims significance
  • Lightning and surge fundamentals
  • Residential systems susceptible to lightning and surge impacts
  • How lightning and surges have appeared in claims

Watch our How to Handle Lightning and Surge Claims Without Guesswork Webinar recording by filling out the form provided.

Important: Pre-recorded webinars do not qualify for CE credit.

Watch the Webinar

Lightning Claim Case Study: Three Needs, One Solution

Claims often include multiple items that need people with specialized knowledge to inspect them. The adjuster for the claim described in this case study sought HVACi’s help to determine if a flue pipe and HVAC system were damaged by lightning. When the insured complained of circuit breakers tripping, the adjuster asked the HVACi experts to get help from StrikeCheck team to add an electrical system evaluation to the assessment scope. StrikeCheck’s lightning verification reports added further data to verify the cause of loss and determine the best recommended steps for the policyholder and insured.

Fill out the form to read how HVACi and StrikeCheck can be used together for comprehensive assessments and actionable claim solutions without slowing down the claim process.

Get Your Copy of the Case Study

Lightning and Surge Impacts in Property Claims Guide

Lightning and surge are the most frequently reported or determined cause of loss for commercial and residential policyholders.

Better understand these two perils, what causes them and which types of equipment are most susceptible to surge and lightning impacts with the Lightning and Surge Impacts in Property Claims Guide.

Fill out the form to get your copy now.

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What to Look for in Lightning and Surge Claims Guide

What types of characteristics will HVAC system components have if they’ve been impacted by lightning, high voltage surge, or wear and tear? Adjusters can find out with this interactive guide, which breaks down certain criteria often found with these perils. These characteristics may include if impacts are visible, if more than one component can be affected, or if only electrical equipment will be impacted.

You’ll also learn key claim trends, such as reported vs. actual cause of loss percentages, and be quizzed on your knowledge of these perils.

Fill out the form to receive your link to the What to Look for in Lightning and Surge Claims Guide.

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Investigating Lightning and Surge HVAC Claims Webinar Recording

Nearly a quarter of the HVAC systems that HVACi assessed last year had lightning or surge as the reported cause of loss because this equipment is particularly susceptible to these perils. The Investigating Lightning and Surge HVAC Claims Webinar provides adjuster information about how to handle these claims more accurately and better tell the difference between damages caused by direct lightning, surge, and wear and tear.

Through this webinar, adjusters will:

  • Understand the essentials of lightning and high voltage surge damage in property claims
  • Identify specific HVAC components that are susceptible to these perils
  • Compare differences between HVAC system damages caused by direct lightning, high voltage surge, and wear and tear
  • Examine real-life scenarios that demonstrate what to look for when handling these claims

Watch our Investigating Lightning and Surge HVAC Claims Webinar recording by filling out the form provided.

Important: Pre-recorded webinars do not qualify for CE credit.

Watch the Webinar

Lightning and Surge Damage to HVAC Systems Guide

More than 10% of the HVAC systems that HVACi assessed last year sustained damage from direct lightning or high voltage surge – and they were the top causes of loss policyholders claimed. Find out which components are most susceptible to each of these perils with this one-page guide.

Fill out the form to receive your copy, which includes:

  • Labeled diagrams of components in package units and split system equipment that could be damaged by lightning and surge
  • Observations by our experts of how lightning and surge damage may be evident
  • Trends for how often these perils have appeared in claims


For more information about lightning and surge damage to HVAC systems, check out the article Lightning, High Voltage Surge, or Wear and Tear? Be Able To Tell the Difference When Handling HVAC System Claims.

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Residential Lightning Claim Case Study

A policyholder had a laundry list of property repairs and replacements to make following a storm. Included in the contractor estimate were three recommended full HVAC system replacements for hail and lightning damage and a comment containing R-22 misinformation. The adjuster contacted HVACi’s experts to verify cause of loss and ensure only necessary replacements were made.

Fill out the form to receive your copy of this residential lightning claim case study that outlines the loss details, what HVACi’s testing revealed, and how we recommended the claim be settled.

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